Online Payment:

1. The refund will be sent to your SHEIN Wallet or original payment method based on the refund method you selected.

2. If you have not selected a refund method, we will process it according to your selection in the refund record.

Cash on Delivery: The refund will be returned to your SHEIN Wallet.

Note: Orders paid with a SHEIN gift card will be refunded to the gift card by default.

After the refund is processed, you will receive a refund notification email. The refund time depends on your refund method and bank.

For security reasons, refunds will only be processed to the original card that was charged.

If your original card has expired or is no longer valid, you can contact the card issuer (your bank or card company) for assistance; they may still be able to receive the payment on your behalf.

Please log in to your SHEIN account → My Assets to check if your refund has been credited to your "Wallet". Make sure to log in to the correct account, then click " My Wallet ".

For online payments, the wallet balance can be used for your next purchase or withdrawn and refunded to your original payment method.

For Cash on Delivery, the wallet balance can be used for your next purchase or withdrawn to your account.

ARN stands for Acquirer Reference Number. Some debit/credit cards generate an ARN when a refund is successful. The ARN will be displayed on the "Refund Details" page, and we will also send an email to notify you of the ARN.

If you have not received your refund within the standard time frame, please contact your bank with the refund Acquirer Reference Number for further status updates and information.

1. The bank charges a handling fee.

2. The exchange rate has changed compared to the payment.

3. The refund is the actual price paid, not the sale price.

If you received less than the original amount, you can contact your bank to verify the above situations.