Free Trial Help Center
· Free Trial Guide
1. Browse the products available for free trial and select the ones you want (up to 3 per week) and click " Free Trial ".

2. Select your size, fill in your shipping address details and submit.


3. Go to " My Free Trial " to view results. Processing takes about 1 week.

4. Once your free trial application is approved, your order will be shipped automatically. You can click the " Post Report " button in the order list to upload your review after receiving the item.


5. You can check your report status on the " My Reports " page. If your first review does not meet the requirements, you will only have one chance to rewrite the report.

· Free Trial Introduction
1. Overall Introduction
1.1 Free Trial
Free Trial is a professional trial platform launched by the Trial Center, where users can obtain trial items for free. Members share their trial experiences through trial reports, providing fair and professional descriptions of SHEIN's products, helping other consumers make purchasing decisions and find products that truly suit them.
1.2 Trial Report
After successfully applying for a free trial item, the trialist needs to submit a trial report. The trial report is an objective evaluation made by the member after experiencing the product's quality, performance, etc. Trial reports support text, images, and other forms of presentation, full of authentic scene-based feel, providing shopping references for other consumers to find products that truly suit them. We will rate high-quality trial reports as "Quality Reports". Quality Reports can display the "Quality Report" tag in the trial report channel and receive points rewards.
2. Complete Process
1. Click "Free Trial" to select free items. The status will display as "Under Review" in "My Applications".
2. After all applications are reviewed, winners will be announced on the Free Trial homepage.
3. If you do not win, your item status will display as "Review Failed".
4. If you win, your item status will display as "Approved", and the free trial item will be shipped to the address you provided.
5. After receiving the trial item, you have 10 days to submit a trial report.
6. Please make sure to follow all the rules regarding writing and posting reviews.
7. We will review your report to ensure it meets our standards.
8. If your report does not meet the standards or cannot be uploaded, you can try uploading again.
Please note that after passing the review, the text, images, and videos of your review will be used on our product review page. Your username and other personal information will be hidden.
2.1 Application Process
Based on the remaining chances for the week as prompted by your account, select an item - click Trial - fill in address and size - submit
2.2 Trial Report Submission Process
Order shipped and received - try on/use - take photos - click upload - write authentic experience review - submit - wait for report review result - second upload (if first attempt fails)
3. User Application Eligibility
All non-blacklisted accounts;
Trial application chances per account: 3 times/week
4. Points Reward Rules
Reports that fail review will not receive points rewards;
Reports that pass review will receive a 20-point reward;
Reports that pass and are rated as "Quality Report" will receive a 100-point reward.
5. User Code of Conduct
5.1 After a successful trial application, the system will automatically generate a $0 order and ship it shortly. Before applying for a trial, be sure to select the correct size, correct address, and other information; otherwise, all losses will be borne by the user.
5.2 After receiving the trial product, please submit the trial report within 10 days, otherwise your new application opportunities will be restricted. At least 1 actual full-body photo and 2 detail photos are required. If the submitted trial report does not meet the requirements, it may result in being blocked. If you do not receive the product within 30 days, please contact us promptly for feedback: freetrial@shein.com
5.3 It is strictly prohibited to maliciously apply for trial items using secondary accounts. Users found doing this will have their trial item issuance canceled, their reports directly deleted, and their accounts added to the Trial Center blacklist, permanently losing trial opportunities.
5.4 Users who upload fake images or fake product content reports in trial reports; submit poor quality, factually inaccurate images and text content, or false ratings; steal original images and content from other reports; or include inappropriate information, images, or spread advertisements in report content will have their reports deleted and their accounts added to the Trial Center blacklist, permanently revoking trial privileges.
5.5 If your trial report does not pass review after submission, you will have one more chance to submit the trial report. Please be sure to resubmit the trial report according to the regulations.
6. Winner Selection Rules
Trial item review at the Trial Center is completed by the system. The system review of the trial list will refer to the trialist's activity at the Trial Center. Trial items will be distributed comprehensively based on the member's previous trial report quality, potential purchase needs, member level, etc. At the same time, blacklists, suspected secondary accounts, and members who have successfully applied recently will be filtered out to prevent malicious applications.
7. Quality Report Requirements
7.1 Content:
An authentic, objective trial process with scene-based feel. Objectively describe the pros and cons of the trial item, neither overly exaggerating praise nor casually disparaging, and offer reasonable suggestions after comparison.
7.2 Images:
7.2.1 Do not use product images from the merchant's store, and it is strictly forbidden to steal images from other trialists. Try on, wear, and focus on capturing product details after wearing.
7.2.2 Around 4 images, with clear focus and at-a-glance content. Image content should include three parts: ① overall product image, ② product detail image, ③ scene-based trial process.
7.2.3 Image size should be moderate, and the trial report overall should be visually pleasing.
7.2.4 Text: Concise and clear, with authentic trial experience and fair evaluation.
7.3 Recommendations or Suggestions
Do not hold back any opinions or suggestions you have after the trial. Authenticity and objectivity are the main principles of the trial report. While praising the trial item, do not forget your valuable suggestions about the product. This is very important both for other consumers and for the merchant to improve the product.
8. System Notifications
You will receive notifications from us at the following stages (Email/APP PUSH)
Selected as a winner of the free trial
Upload report reminder
Report review result
9. List of Exceptions
9.1 Trial item out of stock due to special reasons: Size and stock issues require communication with the merchant to confirm replacement of the trial product. Contact email: freetrial@shein.com
9.2 Quality issues with the product after successful trial: By applying for a trial, the trialist agrees to bear the risks of product quality, logistics, design defects, and other product issues. The trialist has the obligation to provide timely feedback on product defects and issues. Feedback email: freetrial@shein.com
9.3 Trial order logistics anomaly: For any logistics issues, please contact freetrial@shein.com
9.4 For any other anomalies, please also provide timely feedback to the email freetrial@shein.com
10: About Customs Duties
When you apply for a free trial sample and these samples are confiscated by customs or charged customs duties, the user is responsible for clearing customs and paying the duties.
· Q&A
1. Q: Do I need to pay shipping for a successful trial?
A: The cost of the free trial item and shipping are borne by the merchant. Members do not need to bear any costs and only need to submit the trial report within 10 days of receiving the item.
2. Q: If I apply for the same trial item with different IDs and all are approved, can I receive multiple trial items?
A: Each member can only apply once for the same trial item. Applying with multiple IDs will be considered cheating, and the Trial Center will add the member to the trial blacklist.
3. Q: Regarding free trial products, can I keep the item after the trial?
Yes, once your application is successful and you receive and try the product, you may keep it.
4. Q: Will the list of winners be announced?
Yes, we will announce the list of winners on the Trial Center of our website.
5. Q: What if the size or address in the trial order is wrong?
If your order has been generated, modifying the size or address is not supported. We ship quickly, so please make sure to select the correct size and fill in the correct shipping information when placing the order.
6. Q: If I don't like or it doesn't fit, can I exchange the successfully applied trial product?
Once you are selected as a winner of the free trial, the free trial product you applied for cannot be exchanged. You may give it to your friends or family to try on after receiving it and provide clear try-on photos. We hope you understand.
7. Q: What if the trial report fails to upload?
If you cannot upload the trial report, please first check whether the submitted link is correct. The link must be the link to the trial product you received, and the image size must be at least 500*680px. If you still cannot upload, please send the information you want to upload and a screenshot of the upload failure page to our email: freetrial@shein.com , and we will verify and help you resolve it as soon as possible.
8. Q: After applying for a trial sample, if I regret it or no longer want the item, can I cancel and apply for another item?
A: No. Once you have applied for a trial sample, you cannot cancel or apply for other items.
· Contact Us
For inquiries, complaints, or suggestions, please contact email: freetrial@shein.com
Response time: within 1 business day