1. Q: Do I need to pay shipping for a successful trial?
A: The cost of the free trial item and shipping are borne by the merchant. Members do not need to bear any costs and only need to submit the trial report within 10 days of receiving the item.
2. Q: If I apply for the same trial item with different IDs and all are approved, can I receive multiple trial items?
A: Each member can only apply once for the same trial item. Applying with multiple IDs will be considered cheating, and the Trial Center will add the member to the trial blacklist.
3. Q: Regarding free trial products, can I keep the item after the trial?
Yes, once your application is successful and you receive and try the product, you may keep it.
4. Q: Will the list of winners be announced?
Yes, we will announce the list of winners on the Trial Center of our website.
5. Q: What if the size or address in the trial order is wrong?
If your order has been generated, modifying the size or address is not supported. We ship quickly, so please make sure to select the correct size and fill in the correct shipping information when placing the order.
6. Q: If I don't like or it doesn't fit, can I exchange the successfully applied trial product?
Once you are selected as a winner of the free trial, the free trial product you applied for cannot be exchanged. You may give it to your friends or family to try on after receiving it and provide clear try-on photos. We hope you understand.
7. Q: What if the trial report fails to upload?
If you cannot upload the trial report, please first check whether the submitted link is correct. The link must be the link to the trial product you received, and the image size must be at least 500*680px. If you still cannot upload, please send the information you want to upload and a screenshot of the upload failure page to our email:
freetrial@shein.com , and we will verify and help you resolve it as soon as possible.
8. Q: After applying for a trial sample, if I regret it or no longer want the item, can I cancel and apply for another item?
A: No. Once you have applied for a trial sample, you cannot cancel or apply for other items.