1. What is My Wallet?
It is a virtual wallet linked to your SHEIN account, where you can access your wallet credit if you return items and choose to receive wallet credit instead of a cash refund to your original payment method. Wallet credit can be used for future purchases on SHEIN or refunded to your original payment method at any time, subject to terms and conditions.
2. Where can I check my wallet balance?
You can check your wallet balance by logging into your SHEIN App or SHEIN website account. In the SHEIN App, please go to "Me" > "
Wallet"; on SHEIN.com, please go to "My Assets" > "
My Wallet".
2. How do I use my wallet?
You can view your wallet balance in your wallet at checkout and then apply it to your purchase.
Please note that if the currency you choose to pay for your order is different from the wallet balance in your wallet, your wallet balance will not appear on the checkout page.
3. Can I still use my wallet to pay if I have already applied reward points and/or a coupon code?
Yes! You can use your wallet credit along with coupons and reward points.
4. How do I withdraw from my wallet?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you wish to withdraw, and click SUBMIT to confirm. The funds will be refunded to your account at the relevant payment agent or to the credit card used for the original payment. Under no circumstances will we allow your wallet credit to be refunded in cash (i.e., providing you with banknotes and coins).
5. How long after withdrawal will it appear in my account?
Funds typically take 1-5 business days to appear in your account with the relevant payment agent, or 7-14 business days to be refunded to your credit card.
Please remember that funds will be refunded to the original account used for payment, whether it is a PayPal account, your account with another payment agent, or a credit card.
6. Can I withdraw Wallet Credit to another card?
If the original payment method used when placing your order is different, the wallet credit cannot be withdrawn or refunded to another card or account.
The funds will be refunded to your account at the relevant payment processing agent or to the credit card used for the original payment.
7. Can I transfer my wallet balance to another SHEIN account?
We are very sorry, but wallet credit cannot be transferred from one SHEIN account to another. If you wish to withdraw your wallet credit, you can use the withdraw wallet credit feature. The funds will be refunded to your account at the relevant payment agent or to the credit card used for the original payment.
8. Why can't I withdraw my wallet credit?
Please make sure the withdrawal amount you entered does not exceed the wallet credit limit. If you still encounter issues, please contact our "Customer Service Platform".
9. I have never used My Wallet Credit, why is My Wallet empty?
If you checked out using wallet credit and placed an unpaid order, the applied wallet credit will remain on the unpaid order.
To restore your wallet credit balance, simply click the "Cancel" button in "My Orders" to cancel the order, and the wallet credit will be refunded to your wallet.