Contents
1. How long do I have to return an item?
Under specific conditions, we are happy to accept returns of most brand new items within 15 days of receipt .
2. What items can I return?
 Non-returnable items |
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• Bodysuits, swimwear, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies and accessories (excluding scarves, bags, and mermaid blankets). • Sealed cosmeticsthat have been opened. • Items marked as non-returnable. • Free gifts (this depends on the status of the items at the time of payment). • Customized items. In addition, cancellation of orders for customized items is not supported. |
Return requirements for returnable items:
 Wedding dresses, suits, and other apparel |
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| Items must be in brand new, unworn, unwashed, undamaged, and unaltered condition with original tags and complete hygiene stickers (if applicable) |
 Human hair wigs |
| Items must be in brand new, unworn, unwashed, undamaged, and unaltered condition with original tags. Specifically, items will be inspected for signs of washing, bleaching, cutting, or other alterations or damage. |
 Shoes, bags, and luggage |
| Items must be returned in brand new, unworn, undamaged condition, with the original branded box and all accessories (shoe buckles, laces, and dust bags, etc.). Shoes should only be tried on a soft, clean surface. |
 Furniture |
| Items must be brand new, unused, undamaged, and in their original packaging (including all accessories, instructions, and included parts) |
 Mobile phones, laptops, projectors, tablets, and other electronics |
| Items must be returned sealed and unactivated. Please remove all personal information from the product and place it in the original packaging along with any manuals, accessories, and any "free" gifts that came with the product. If the product is missing parts or in an unsellable condition when returned, we will not be able to issue a refund. If you wish to claim a manufacturer's warranty, we will assist you in contacting the manufacturer. |
 Other categories |
| Items must be returned in brand new condition with original packaging |
3. How to return?
1. Log in to your SHEIN user account.
2. Go to "My Orders" and find the order containing the item you want to return.
3. Click the "(Combined) Return" button, select the item you want to return, state the reason for the return, and click "Next." Please note that some items are non-returnable as stated above.
4. Select the "Return Method." Please note that due to logistics carrier restrictions, certain return methods may not be available for some items.
5. Select the "Refund Method" and click "Submit."
6. In some cases, we reserve the right to issue a refund at our discretion without requiring you to return the item.
Note:
● If you want to return items from different orders, you can return them together. When the items you are returning are eligible for a combined label, you can select all items in the "Combined Return List." Remember to place all items to be returned in one package.
● If you need to return oversized or overweight items, or you are returning items from a remote area, you may need to arrange the return yourself. In this case, you will need to pay shipping costs upfront and keep the postage receipt. After the returned items successfully pass our quality inspection, you can contact us to apply for a refund.
You can clickreturn videofor more return steps.
4. What are the return methods and return shipping fees?
| Return Method | Return Document | Printer Required | Return Fee |
|---|---|---|---|
| 7-11 In-Store Drop-off | PIN Code | No | Within the voluntary return period, the first return per order (whether one or multiple returnable items) enjoys free return shipping. For the second and subsequent refunds on the same order, each return will deduct TWD 60 in shipping fees from your refund. |
| FamilyMart In-Store Drop-off | PIN Code | No | |
| Black Cat Pickup Service | Return Label | No | |
| Self-Return | Depends on your logistics provider | You will need to pay the return fee directly to your logistics provider, and we will not reimburse these fees. | |
Note:
● Do not return packages directly to the sender's address on your original package or the address on our return label, as these are not actual return addresses and may affect your refund.
● If you want to use the original shipping packaging to return the item, please remove/cover the shipping label on the outside of the package to prevent your return from being mistakenly sent back to you.
5. How to modify a return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Records" → Click "Details" → Click "Modify Return Items," select the items you want to add/remove, state the reason, and submit the request.
6. How to find the return label/QR code?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Records" → Click "Details" → Click "Save Label" to view and download the return label.
7. How to cancel a return request?
Go to "My Orders" → Click "Returns" → Click "Return and Refund Records" → Click "Details" → Click "Cancel Request"
8. When can I receive my refund? What are the refund conditions?
| Return Shipping | Return Receipt | Warehouse Quality Inspection | SHEIN Refund | Financial Institution Processing Time |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | Usually takes 2-10 business days, with the actual time depending on your financial institution. | |
After the returned items arrive at our warehouse, we will inspect and/or test them. If we find that the items do not meet the return requirements, such as but not limited to: washed, damaged, unsealed, activated, original tags removed, hygiene labels damaged, or any other condition where we deem the items unsuitable for resale, SHEIN will not be able to issue a refund.
● Refunds will be issued to your SHEIN wallet or original payment account based on your request.
● To ensure a smooth and timely refund process, please make sure the items you return match the details in your return request. Any discrepancies may cause delays or prevent us from processing your refund.
● Please be sure to inspect carefully before sending out your return. We are not responsible for returns of non-SHEIN products.
● If you receive a defective or damaged item, please contact customer service within 90 days of placing the order. We will investigate the issue and provide an appropriate solution, including a refund where applicable.
You can click here for more information about the refund policy.