[Customs Duty] Due to Taiwan's customs policies, your package may be subject to customs duty. To ensure timely delivery, please cooperate with the logistics provider and customs to pay the duty and complete clearance.

▲Size Specifications

① [Standard] T-cat weight limit <20kg, total of length, width, and height ≤120cm. (Specific logistics channels will be automatically determined by the system after the order is placed.)

② [Convenience Store Pickup] 7-11 and FamilyMart weight limit <6kg, total of length, width, and height ≤105cm (longest side ≤45cm, recommended size 45*30*30cm).

* Note: The following regions temporarily do not support delivery or only support convenience store pickup. For returns or exchanges, you can only arrange to ship them back yourself; door-to-door pickup service for returns/exchanges is not currently provided.

Kinmen County: Lieyu (Dadan Island, Erdan Island), Wuqiu, Taiwu Mountain.

Yilan County: Diaoyutai Islands.

Taitung County: Green Island, Lanyu Township.

Kaohsiung City: Dongsha, Nansha, Namasia District.

Matsu: Nangan Township, Beigan Township, Dongyin Township, Juguang Township (Daping Village, Dapu Village, Tianwo Village, Xiqiu Village, Qingfan Village, Fuzheng Village).

* However, the actual delivery date may be affected by external factors such as flight arrangements and weather conditions. Additionally, if your order contains special items, such as pre-order and/or customized products, the estimated delivery time will be longer. Please refer to the tracking information for the most accurate delivery date. Specific times are subject to the logistics company's official website/notifications.

* Package Delivery Notes:

① If you choose home delivery, the courier will contact you by phone during delivery, please keep your phone available;

② If you choose convenience store pickup, the store will send you an SMS notification when the package arrives, and please collect it within 7 days of arrival to avoid return (if the order amount is fully offset by shopping credit or the online card payment is NT$0, please be sure to bring the recipient's ID to avoid disputes when collecting the package).

If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days from the date of payment to resolve the above issues. Please note that 1) if the tracking information shows your package has been delivered but you have not received it, or 2) your package contains missing/incorrect items or other logistics issues, you should contact us within 30 days (the delivery date shown on the tracking information page). For product warranty inquiries, please refer to [Terms and Conditions] for more details.

* Please click the "Confirm Receipt" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to earn additional points.

* If there are any abnormalities after the package is signed for, please be sure to keep the outer packaging, pickup receipts, etc., and contact our customer service in a timely manner.

Canceling items may affect the order's free shipping eligibility. If the order no longer meets the free shipping criteria after cancellation, you will need to pay the relevant shipping fees.